Use the support ticket page when you need PageCRM support for login, billing, inbox, email, WhatsApp, integrations, setup, or product behavior that needs review by the platform team.
Public visitors can open /support and submit a ticket without signing in. Signed-in users can also use the Support link inside the workspace. Support tickets are routed to the PageCRM platform admin support inbox for review.
A good support ticket includes the affected workspace or company, what you expected, what actually happened, the route or page where it happened, and any screenshot or file that helps explain the issue. Use Capture screenshot when you want PageCRM to attach the current screen directly.
Signed-in users can copy the Organization ID from the account menu. Public users can paste that ID into the Organization ID field when creating a support ticket, which helps PageCRM support identify the correct workspace.
If an Organization ID is entered, PageCRM checks that it exists before accepting the ticket. If the ID is wrong, leave it blank or copy it again from the account menu.
Key points
- Open /support or use the Support link inside PageCRM.
- Enter your name, email, phone or WhatsApp number, company name, subject, category, priority, and message.
- If you are a registered PageCRM user, copy the Organization ID from your account menu and include it in the ticket.
- Use Capture screenshot to attach the current tab or screen view, then review the preview before submitting.
- Attach a screenshot or document if it helps the support team understand the issue.
- Save the ticket number shown after submission so support can track the request faster.