Billing, security, and support

Use the support ticket page when you need PageCRM support for login, billing, inbox, email, WhatsApp, integrations, setup, or product behavior that needs review by the platform team.

Billing should be reviewed by an organization owner or administrator, not by every user. Teams should confirm what channels, features, and mailbox limits are needed before changing plan decisions.

Use the help center when you need a walkthrough, explanation, or setup guidance. Use support when something should already work but does not, or when a billing, login, delivery, or security issue affects real usage.

These three surfaces should work together. Release notes explain what changed. The help center explains how to use the product and what the intended workflow is. Support handles real failures, uncertainty, or account-level issues that still remain after guidance is checked.